Refund policy
Returns
Due to the hygienic and personal care nature of this product, it is not eligible for return or refund.
All sales are final. By completing your purchase, you acknowledge and agree that this product cannot be returned once delivered.
We do not offer refunds for change of mind, dissatisfaction, or any reason other than verified damage or shipping error.
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery at info@clinq-labs.com with your order number and clear photographic evidence. If the claim is verified, we may issue a replacement at our discretion.
Items sent back to us without prior written authorization will not be accepted.
If you have any questions regarding returns, you can always contact us at info@clinq-labs.com.
90-Day Results Guarantee (Effectiveness-Based Refund)
We stand behind the effectiveness of our product. If you do not see results after 90 days of consistent use, you may be eligible for a refund under our 90-Day Results Guarantee, subject to the conditions below.
To qualify for this guarantee, all of the following steps must be met:
Step 1: Daily Progress Documentation (Required)
Before starting treatment, you must take a clear, well-lit photo of the affected nail(s).
During the full 90-day treatment period, you are required to take a photo every single day of the same nail(s). Photos should:
- Be taken under similar lighting conditions
- Show the same angle and distance
- Clearly display the affected area
- Include a visible date reference (phone timestamp is acceptable)
Daily photo documentation allows us to accurately assess progress and verify consistent use. Claims without continuous visual documentation may not qualify under the guarantee.
Step 2: Apply Twice Daily as Directed
Use the pen morning and night, applying directly to the affected nail and surrounding skin.
Consistency is critical. Skipped days or inconsistent application may allow fungal activity to persist beneath the nail surface.
Step 3: Complete 90 Consecutive Days of Use
You must complete a minimum of 90 consecutive days of treatment to be eligible.
While some users notice improvement within 4–6 weeks, full visible nail renewal typically takes 3–6 months, depending on individual nail growth rate.
*Results are dependent on consistent use as directed.
If you believe you qualify under this guarantee, please contact info@clinq-labs.com within 90 days of receiving your order and include:
- Your order number
- Your complete photo documentation
- A brief description of your experience
Each request is reviewed individually to ensure fairness and compliance with the guarantee terms.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products), for hygiene and safety reasons.
Hazardous materials, flammable liquids, or gases are also non-returnable.
Please note: The 90-Day Results Guarantee is a limited effectiveness-based refund policy and does not override hygiene-related non-returnability except as expressly stated above.
Sale items and gift cards are not eligible for return or refund.
Exchanges
The fastest way to ensure you receive the item you want is to return the product you have (if eligible), and once the return is accepted, place a new order separately.
Refunds
We will notify you once we have received and inspected your request (or reviewed your Results Guarantee request) and inform you whether the refund has been approved.
If approved, refunds are issued to the original payment method within 10 business days. Please note that processing times may vary depending on your bank or credit card provider.
If more than 15 business days have passed since your refund was approved, please contact us at info@clinq-labs.com.